FAQs

 

What types of products does Rose Cascade offer?

Rose Cascade specializes in a unique selection of whimsical and stylish accessories. Our product range includes items such as the Plush Bunny Handbag and the Titanium Steel Bottle Opener Ring, designed to blend fun with functionality.

How can I place an order?

To place an order, simply browse our online store, select the items you wish to purchase, and add them to your cart. Once you are ready, proceed to checkout where you will provide your shipping information and payment details.

What is the estimated delivery time for my order?

Orders are processed within 1-3 business days. Depending on the shipping method selected, delivery times can vary: Standard Shipping typically takes 5-7 business days, Expedited Shipping takes 2-3 business days, and Overnight Shipping is available for select regions with a delivery time of 1 business day.

What is your return policy?

We have a 30-day return policy. To be eligible for a return, items must be in their original condition, unworn or unused, with tags, and in their original packaging. You will also need the receipt or proof of purchase to initiate a return.

Do you offer international shipping?

Yes, we do offer international shipping to select countries. Shipping fees for international orders will be calculated at checkout, and customers are responsible for any customs duties or taxes that may apply based on their destination country.

How can I track my order?

Once your order has been shipped, you will receive a tracking number via email. You can track your order by entering the tracking number on the carrier’s website.

What should I do if my order arrives damaged or is missing items?

If your order arrives damaged or if items are missing, please contact our customer service team within 7 days of receiving your package. We will assist you in resolving the issue as quickly as possible.

Can I change my shipping address after placing an order?

It is important to double-check your shipping address before completing your order. If you realize there is an error after placing the order, please contact our customer service team immediately. We are not responsible for delays or lost packages due to incorrect or incomplete addresses.

What payment methods do you accept?

We accept various payment methods, including major credit cards and other secure payment options. Please check the payment section during checkout for the full list of accepted methods.