Shipping policy


Shipping Policy

Thank you for shopping at Rose cascade! We strive to provide you with the best shopping experience, and that includes fast, reliable, and affordable shipping. Below are the details of our shipping policy:

1. Order Processing Time

  • Orders are processed within 1-3 business days of receiving payment.
  • Orders placed on weekends or holidays will be processed the next business day.

2. Shipping Methods & Delivery Times

  • We offer several shipping options to suit your needs:
    • Standard Shipping: 5-7 business days.
    • Expedited Shipping: 2-3 business days.
    • Overnight Shipping: 1 business day (available for select regions).
  • Shipping times are estimated based on the shipping carrier and location. We do not guarantee delivery dates but will do our best to ensure timely delivery.

3. Shipping Costs

  • Shipping fees are calculated based on the weight of the items and the destination.
  • We offer free standard shipping on orders over  (e.g., $50, $100).
  • For international orders, shipping fees will be calculated at checkout.

4. Order Tracking

  • Once your order has been shipped, you will receive a tracking number via email.
  • You can track your order by entering the tracking number on the carrier’s website.

5. International Shipping

  • We do ship internationally to select countries. Please check our international shipping policy for more details.
  • International customers are responsible for any customs duties, taxes, or additional charges that may apply based on the destination country.

6. Shipping Restrictions

  • Some items may have shipping restrictions based on the destination country or region. If an item is not available for shipping to your location, we will notify you at the time of purchase.

7. Delivery Delays

  • While we strive to ensure prompt delivery, we cannot be responsible for any delays caused by the shipping carrier, weather conditions, or customs processing.
  • If there are any significant delays, we will notify you as soon as possible.

8. Missing or Damaged Items

  • If your order is missing items or arrives damaged, please contact our customer service team within 7 days of receiving your package. We will assist you in resolving the issue as quickly as possible.

9. Address Errors

  • Please double-check your shipping address before completing your order. We are not responsible for delays or lost packages due to incorrect or incomplete addresses.
  • If you realize an error after placing the order, please contact our customer service team immediately.

10. Return Shipping

  • For information on returns, please refer to our Return Policy.