Refund & Return Policy

At RoseCascade, we’re dedicated to enhancing the lives of pet owners and their furry companions with premium-quality products. We stand by the effectiveness of our offerings and recommend using them for a minimum of 14 days to experience their full benefits. If, after 14 days of use and within our 60-day money-back guarantee, you’re not completely satisfied, please contact us via our Contact Us page for assistance.

Cancellation Policy

For any changes or cancellations, please reach out within 24 hours of placing your order. After this period, your order will be in processing, and we may not be able to modify it. If a cancellation request is made within the 24-hour window, we will process your refund within 7 business days.

60-Day Money-Back Guarantee

We’re confident our products deliver results, which is why we encourage a 14-day trial period before requesting a return. If you are still unsatisfied within 60 days, you may return the item under our money-back guarantee. Please note that any shipping fees (if applicable) are non-refundable. To begin a return, simply fill out the form on our Contact Us page and include your Order Number or the Name and Email Address used for purchase. Our support team will guide you through the process to ensure a smooth return experience.

Damaged Items

We take extra care in packaging to prevent damage. Items are considered damaged if they are defective or physically broken. Minor dents or scuffs on packaging that do not affect the product’s condition are not classified as damage. If you receive a damaged item, please contact us via our Contact Us page, and we will assist you in resolving the issue.

We’re committed to ensuring your satisfaction and making your experience with RoseCascade hassle-free and enjoyable!